Mospay Privacy Policy — Your Data, Protected

1. Introduction & Scope

Mospay (mospay.ws) is a trusted online betting platform in Bangladesh. Our Privacy Policy applies to all users who visit our website, create an account, place bets, or use any of our services. This policy clearly outlines what data we collect, how we use it, and the steps we take to keep your information secure.

By using our platform, you are deemed to have accepted this Privacy Policy. Please read it carefully before creating an account.

2. What Information We Collect

Mospay collects various types of information to deliver the best possible experience and to keep our services secure. A category-by-category breakdown is provided below:

2.1 Personal Identity Information

• Full name, date of birth, and nationality
• Email address & mobile number
• National ID or passport number (for KYC verification)
• Current Address

2.2 Financial Information

• BKash, Nagad, Rocket number (for payment processing)
• Deposit & Withdrawal History
• Betting History & Transaction Records

2.3 Technical Information

• IP Address & Device Type
• Browser Information & Operating System
• Login Time & Session Data
• Cookie & Website Usage Patterns

3. Purpose of Data Use

Mospay uses your data only for specific, clearly defined purposes. We never process it in ways that are unnecessary or unethical.

3.1 Service Provision

Your information is used to create accounts, verify logins, process deposits and withdrawals, manage your betting experience, and provide customer support.

3.2 Legal Obligations

Retaining certain data is a legal obligation to support Anti-Money Laundering (AML) compliance, fraud detection, and the requirements of regulatory authorities.

3.3 Service Improvement

By analyzing your usage patterns, we work to make the platform more intuitive and enjoyable. User experience is evaluated before any new features are introduced.

3.4 Promotional Communications

If you opt in to marketing emails or notifications, we may occasionally send you bonus offers or important updates. You can unsubscribe at any time.

4. Data Sharing & Third Parties

Mospay is committed to protecting your privacy. However, in the specific circumstances listed below, we may be legally required to share certain information with partners:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to complete a transaction.
• KYC Partners: Information may be shared with registered and secure verification agencies for identity verification purposes.
• Legal Authority: We are required to disclose information upon lawful orders from courts or regulatory authorities.
• Technology Partners: Cloud hosting and security partners may access limited data to operate the platform — strictly under contractual agreement.

All third parties with whom we share data are bound by strict confidentiality agreements (NDA and DPA). They are prohibited from using your information for any purpose beyond what we have authorised.

5. Cookie Policy

The mospay website uses cookies to enhance your experience and keep the platform running smoothly. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions, security tokens, and more. Without these, the website cannot function properly.
• Functional Cookies: To remember your language preference, timezone, and other personalized settings.
• Analytics Cookies: Used to understand which pages receive the most traffic and to identify usage patterns — entirely anonymised.

5.2 Cookie Control

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may disrupt key functions such as login and payments.

6. Your Rights

As a mospay user, you have several important rights regarding your own data. We respect these rights and make them straightforward to exercise:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you can request a correction.
• Right to Erasure: You may request deletion of your data under certain conditions, though limitations may apply where legal obligations are involved.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily suspended.
• Right to Portability: You may request your data to be provided in a machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes.

7. Data Security Methods

Mospay follows industry-leading technology and practices to protect your personal information. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Suspicious activity is blocked immediately.
• Regular Security Audits: Periodic assessments conducted by external security experts.
• Staff Training: All staff receive regular training on data protection.
• Minimum Access Policy: Only those who need the data can access it.

That said, no online system can guarantee 100% security. We strongly recommend using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

8. International Data Transfers

Mospay primarily serves users in Bangladesh, but our server infrastructure may span multiple countries. Whenever your data is transferred abroad, we ensure that the same standard of privacy protection is upheld.

For international data transfers, we use internationally recognized Standard Contractual Clauses (SCC) and comply with the data protection laws of the relevant countries.

9. Minors' Data

Mospay strictly does not serve anyone under 18 years of age. We do not knowingly collect personal information from minors.

If a parent or legal guardian suspects that their minor child has created an account on our platform, please immediately support@mospay.wsto contact us. We will promptly delete the relevant account and all associated data.

10. Policy Changes & Contact

Mospay reserves the right to update this Privacy Policy at any time due to business needs or legal changes. For significant updates, you will be notified via your registered email or platform notifications.

With every update, the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Contact

For any privacy-related questions, requests, or complaints:

• Email: support@mospay.ws
• Live Chat: Available 24/7 on the Platform
• Help Center: Help Center Page